Lux Policies

EULA

This End User License Agreement (“Agreement”) is a legal agreement between Lux Research, Inc., on behalf of itself and its wholly owned subsidiaries (collectively, “Lux,” “we,” “us,” or “our”), and the organization that has contracted with Lux for access to Lux AI (“Customer”), together with each individual whom Customer authorizes to use Lux AI (“User,” “you,” or “your”). It governs your installation, enablement, access to, and use of Lux AI (the “App”).

Lux AI is a Lux application that makes Lux research data available within Customer’s generative AI environment (such as Microsoft 365 Copilot) so that Authorized Users can query, search, summarize, and fact-check against Lux research. 

By installing, enabling, accessing, or using the App, you agree to be bound by this Agreement. If you do not agree, do not install, enable, access, or use the App. The App is licensed, not sold.

1. Relationship to the Services Agreement

The App is provided as part of, and is subject to, the master services or subscription agreement, or other terms agreed upon between Lux and Customer (the “Services Agreement”). This Agreement supplements the Services Agreement and sets out additional terms that are specific to the App. If there is a conflict between this Agreement and the Services Agreement with respect to the App, this Agreement controls as to matters specific to the App; in all other respects, the Services Agreement controls. Capitalized terms used but not defined in this Agreement have the meanings given in the Services Agreement.

2. Definitions

(a) “App” or “Lux AI” means the Lux application that connects Lux Research Data into the Customer Environment and enables Authorized Users to query, search, summarize, and fact-check against that data, including any updates Lux makes available.

(b) “Authorized User” means an employee, officer, or director of Customer or its Affiliate whom Customer has authorized to access the App and who holds a valid entitlement under the Services Agreement.

(c) “Customer Environment” means the AI Platform together with Customer’s related accounts, tenants, and services into or through which the App operates.

(d) “Lux Research Data” means the research content, data, reports, analyses, and other Lux Content made available to Customer through the App, together with any portions, copies, or derivatives of the foregoing.

(e) “Output” means any response, summary, answer, citation, or other content generated through the Customer Environment in response to a Prompt that is based on or derived from the Lux Research Data.

(f) “Prompt” means any query, instruction, or other input submitted to the App or to the AI Platform in connection with the App.

(g) “AI Platform” means the third-party generative AI platform, application, or service — such as Microsoft 365 Copilot — used by Customer in connection with the App.

3. License Grant

Subject to Customer’s and each Authorized User’s compliance with this Agreement and the Services Agreement — including payment of all applicable fees and maintenance of a current subscription — Lux grants Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable license during the term to (a) install and enable the App within the Customer Environment, and (b) permit Authorized Users to access and use the App and the Lux Research Data, in each case solely for Customer’s internal business purposes and solely within the scope of each Authorized User’s role with Customer. The number of Authorized Users and the scope of access are limited to the entitlements purchased under the Services Agreement. All rights not expressly granted are reserved to Lux.

4. Authorization to Use Within Generative AI Tools

The Services Agreement restricts the use of Lux Content with generative AI tools, including its use as input to tools such as Microsoft 365 Copilot. Notwithstanding those restrictions, Lux authorizes Customer and Authorized Users to use the Lux Research Data within the App and the Customer Environment solely as expressly permitted by, and strictly subject to, this Agreement. This authorization is limited to use of the App as intended and does not permit any other use of Lux Research Data with any AI system, model, or tool.

5. Restrictions

Customer shall not, and shall not permit any Authorized User or any third party to:

• copy, download, export, scrape, harvest, or otherwise extract the Lux Research Data from the App or the Customer Environment, in whole or in part, except for the transient internal display of Output as permitted under this Agreement;

• use the Lux Research Data, the App, or any Output to train, fine-tune, validate, develop, benchmark, or improve any machine-learning model, large language model, neural network, or other artificial intelligence system or tool;

• modify, adapt, translate, or create derivative works of the Lux Research Data or the App;

• rent, lease, lend, sell, sublicense, assign, publish, distribute, or otherwise make the Lux Research Data, the App, or any Output available to any third party;

• provide access to the App or the Lux Research Data to any person who is not an Authorized User — including other employees, contractors, suppliers, or vendors — for any reason, including with the intent to avoid the purchase of additional entitlements;

• exceed the number of Authorized Users or the scope of access purchased under the Services Agreement, or configure the Customer Environment so as to make the App or Lux Research Data available to users beyond that scope;

• reverse engineer, decompile, disassemble, or attempt to derive the source code or underlying structure of the App, except to the extent this restriction is prohibited by applicable law;

• bypass, disable, interfere with, or circumvent any access control, security feature, or usage-tracking mechanism of the App; or

• remove, obscure, or alter any proprietary notice, mark, attribution, or copyright notice on or relating to the Lux Research Data, the App, or any Output.

6. Ownership; Intellectual Property

As between the parties, Lux owns and retains all right, title, and interest in and to the App, the Lux Research Data, and all related intellectual property rights. This Agreement does not transfer any ownership rights to Customer. The Lux Research Data is and remains Lux’s proprietary and Confidential Information regardless of where it resides, including while it is ingested into, stored in, or accessed through the Customer Environment. The fact that Lux Research Data resides within the Customer Environment does not alter Lux’s ownership of, or Customer’s obligations with respect to, that data.

7. Output

(a) Subject to Customer’s compliance with this Agreement, Lux grants Customer a non-exclusive license to use Output for Customer’s internal business purposes only.

(b) To the extent any Output contains, reflects, quotes, or is derived from the Lux Research Data, that Output remains subject to the confidentiality obligations and use restrictions of this Agreement and the Services Agreement.

(c) Customer is solely responsible for its use of, and for any decision made in reliance on, any Output.

(d) Customer shall not represent any Output as Lux’s advice, opinion, or work product, or publicly attribute Output to Lux, except for the limited internal disclosures expressly permitted under the Services Agreement.

8. Customer Responsibilities; the Customer Environment

The App operates within the Customer Environment, which Customer controls. Customer is solely responsible for:

• configuring, securing, administering, and maintaining its accounts, tenants, and instances for the AI Platform;

• determining which Authorized Users may access the App, provisioning and de-provisioning their access, and ensuring such access does not exceed purchased entitlements;

• all activity that occurs through its Authorized Users’ accounts and credentials; and

• its Prompts and any Customer data it submits to or makes available within the App or the Customer Environment.

Customer is responsible for ensuring that its Prompts and use of the App comply with applicable law and do not infringe the rights of any third party. Customer acknowledges that, depending on its AI Platform configuration, the App may interact with Customer’s own data, and that Lux neither controls nor is responsible for such configuration. Lux is not responsible for the security, availability, or operation of the Customer Environment or the AI Platform.

9. Confidentiality

The App and the Lux Research Data constitute Lux’s Confidential Information. Customer shall protect them in accordance with the confidentiality provisions of the Services Agreement and shall not use or disclose them except as expressly permitted by this Agreement and the Services Agreement. These confidentiality obligations apply notwithstanding that the Lux Research Data resides within the Customer Environment.

10. Data Protection and Privacy

Lux’s collection and use of personal information in connection with the App is described in the Lux AI Privacy Policy. Customer acknowledges that Prompts, Output, and related interactions occurring within the Customer Environment are processed by the applicable AI Platform provider within Customer’s environment and are governed by Customer’s own agreements with that provider, and that Lux does not routinely access the content of those interactions. Each party shall comply with the data-protection laws applicable to it.

11. AI Platform; Third-Party Platforms

The App requires a compatible third-party generative AI platform (such as Microsoft 365 Copilot) and sufficient capacity on that platform, which Customer must obtain and maintain at its own expense. The AI Platform is provided by the applicable third-party provider, not by Lux, and is subject to Customer’s separate agreements with that provider. Lux makes no representations or warranties regarding the AI Platform and shall have no liability arising from it.

12. Warranties; Disclaimer

(a) Lux warrants that it will provide the App with the level of skill and care ordinarily exercised in the research industry.

(b) EXCEPT AS EXPRESSLY STATED IN SECTION 12(a), THE APP, THE LUX RESEARCH DATA, AND ALL OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, AND LUX DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. LUX DOES NOT WARRANT THAT THE APP OR ANY OUTPUT WILL BE ACCURATE, COMPLETE, CURRENT, RELIABLE, OR ERROR-FREE.

Output is generated with the assistance of AI systems, which can produce inaccurate, incomplete, or fabricated information. Output does not constitute, and is not a substitute for, legal, financial, investment, tax, or other professional advice, and does not reflect the considered opinion of any Lux analyst. Customer is responsible for independently verifying any Output before relying on it, including when using the App to fact-check, validate, or support its own reports or decisions.

13. Limitation of Liability

The limitation of liability set out in the Services Agreement governs the parties’ liability under this Agreement and is incorporated by reference; it is not duplicated, increased, or waived by this Agreement.

14. Term; Termination

(a) This Agreement is effective when Customer first installs, enables, or uses the App and continues for the term of the applicable subscription under the Services Agreement.

(b) This Agreement and all licenses granted under it terminate automatically upon expiration or termination of the applicable subscription or the Services Agreement, or upon Customer’s material breach of this Agreement. Lux may also suspend or terminate access to the App as provided in the Services Agreement.

(c) Upon any expiration or termination: (i) all licenses granted under this Agreement immediately end; (ii) Customer and all Authorized Users shall cease all use of the App and the Lux Research Data; and (iii) Customer shall, within thirty (30) days, remove, delete, or disable the App and the Lux Research Data from the Customer Environment, and shall certify such removal in writing upon Lux’s request.

(d) Sections 5 through 13 and Sections 15 and 16 survive expiration or termination.

15. Governing Law; Venue

Governing law and venue for this Agreement are as set out in the Services Agreement.

16. General

(a) Entire Agreement. This Agreement, together with the Services Agreement and the Lux AI Privacy Policy, constitutes the entire agreement between the parties regarding the App and supersedes all prior understandings regarding its subject matter.

(b) Changes. Lux may update this Agreement from time to time. Lux will make the updated Agreement available, and material changes will be communicated to Customer. Continued use of the App after an update takes effect constitutes acceptance of the updated Agreement.

17. Contact

Lux Research, Inc., 133 Federal Street, Suite 702, Boston, MA, USA. Questions about this Agreement may be directed to your Lux Customer Experience Manager (CXM).