Andreea Breazu is manager of global client experience at Lux Research, where she helms Lux’s worldwide CX team. In addition to her leadership responsibilities, Andreea will create global engagement strategies tailored to regional and cultural nuances, standardize Lux’s onboarding and engagement planning to reinforce Lux’s value proposition among its clients, and act as the voice of the client within Lux, ensuring strong cross-functional collaboration.
Andreea joined Lux in 2024 and previously served as a client experience manager, where she ensured a seamless service experience for Lux’s global clients. Her diverse professional background and expertise in customer success and project management made her a valuable asset in driving client satisfaction and engagement.
Before joining Lux, Andreea worked as a customer success manager at Chargetrip. There, she was the primary contact for new customers, guiding them through onboarding and advising on best practices in the rapidly evolving e-mobility sector. In a previous role in digital music distribution at FUGA, she created new workflows and implemented interdepartmental procedures that significantly improved client experiences.
Throughout her career, Andreea has demonstrated a commitment to fostering positive client experiences. With a passion for continuous learning, Andreea remains dedicated to staying at the forefront of technological advances and industry trends, particularly in the realm of sustainable innovation.
Andreea has a B.A. in world and comparative literature from the University of Bucharest, an M.A. in theater and performance arts from the University of Bucharest, and an M.A. in art history from Vrije Universiteit Amsterdam.